Q: I have no idea what I need for my event, can you help?
A: We understand events, so we understand what items you need. Call us on 01271 533277 or email us at firstname.lastname@example.org with details of your event and we will happily guide you through the process.
Q: How do I get a quotation?
A: The easiest way is to fill out and submit a ‘Wishlist’ to us. We will then process your wishlist and send you a no-obligation quote by email or post depending upon your preference. Alternatively, you can call us on 01271 533277.
Q: How do I book?
A: Once you have agreed our quotation all you need to do is complete a ‘Booking Confirmation’ and return it to us together with your deposit.
Q: What is the deposit for and how much is it?
A: The deposit confirms your booking and covers against breakages and late cancellations (see below). We require a 25% deposit to secure your booking. Once all items have been returned and checked your deposit is then returned.
Q: How do I make a payment?
A: Payment can be made by cheque, cash or bank transfer. The full hire charge is to be paid at least 14 days before delivery (N.B this is in addition to deposit already paid).
Q: What happens if I lose or break something?
A: Our quotation will include replacement costs for any of the items you hire. If an item is lost or broken, we ask you to pay.
Q: What happens if I cancel my order?
A: You can cancel your order at any point in time. However, if your order is cancelled within 14 days of the delivery date the hire will be charged at the full rate. Any cancellation more than 14 days before the delivery date will be charged at 25% of the full hire rate.
Q: How long is the hire for?
A: Our standard hire period is 3 days (day 1 delivery, day 2 usage, day 3 collection). For weekend events we will usually deliver on a Thursday or Friday and collect on a Monday or Tuesday.
Q: Who does the washing up and laundry?
A: We do. All we ask is that you remove any food or liquid waste and pack our equipment away in the delivery containers we provide.
Q: Where do you deliver and how much does it cost?
A: We deliver across the South West. Whilst delivery is technically to your door at ground level we will try to be as accommodating as possible. The delivery charge is based on a zoning system from our base in North Devon. Full details of the delivery charge will be included in your quote. This is normally quite a small charge, even for longer distances. The delivery charge simply covers the costs we incur getting our tableware to you.
Q: I have a question which is not in your FAQ’s, what do I do?
A: Call us on 01271 533277 or email us at email@example.com and we will happily answer any questions you may have.